Case study
Guided Incident Investigation
Enterprise UX for fragmented incident response
Self-directed case study. Not a paid client commission.
- Role
- Product designer and researcher
- Duration
- 6 weeks
- Year
- 2026
- Project type
- Self-directed case study
- Disciplines
- Product, Enterprise UX, Research
- Platforms
- Web dashboard
- Tools
- Figma, FigJam, Prototype
- Status
- PUBLISHED
Challenge
Reduce cognitive load and time-to-diagnosis when incident signals are scattered across tooling.
Overview
This case study explores how a guided investigation workspace can reconnect alerts, ownership, logs, and remediation without forcing a single mega-tool.
Challenge
During incidents, engineers context-switch across monitors, runbooks, chat, and cloud consoles. Critical ownership and next-step information is easy to miss.
Key deliverables
Hero incident dashboard, clickable prototype, research plan, findings matrix, before-and-after task flow, accessibility annotation sheet, and a one-page production decision memo.
Accessibility
Keyboard paths for triage actions, non-color status indicators, and readable alert summaries for assistive tech.
Reflection
The strongest outcome was clarifying the decision boundary between automated correlation and human judgment under pressure.
Outcome
A clickable 12–15 screen prototype, findings matrix, and production decision memo.